Returns & Refunds
We accept returns only under the following circumstances:
1. Item arrived damaged or broken – You must contact us within 3 days of delivery and provide a video showing the unboxing process. We will review each damage claim individually and, at our sole discretion, decide whether to offer a replacement or refund.
2. Wrong item was sent – If you receive an item different from what you ordered, contact us within 20 days of delivery. We will arrange for a replacement or refund.
3. Item lost due to carrier error or seller mistake – If the item is lost because of a shipping carrier issue or an error on our part (e.g., wrong address typed), we will offer a replacement or refund.
We do not accept returns for non-defective items, change-of-mind purchases, or items that do not fit. Sale items and items purchased with a discount code are not eligible for return or refund under any circumstances.
Return Address (for approved returns only)
If your return is approved, you will receive our partner’s return address:
Teddy4life ltd
Unit 1 Collins Yard, Mill Lane
Dronfield, S18 2XL
United Kingdom
Note: Customers in Vietnam may return approved items directly to our store in Vietnam. Please contact us for the local address.
Return Costs
· For approved returns, the buyer is responsible for all return postage costs.
· The original shipping, packing, and tax fees we paid will be deducted from your refund.
Refund Processing
Once we receive and inspect your approved return, we will process your refund within 5 business days to your original payment method (PayPal). The refund amount will be the final sale price you paid (excluding original shipping fees).
Non-Refundable Situations
· If you fail to collect the item from your local post office, no refund will be issued.
· If you refuse to pay customs duties or taxes and the item is not returned to us, you will not be eligible for a refund or replacement.
Contact Us
For any return questions, please email us at: