Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?
It depends on where you are located. We offer free shipping for orders above $50 from US customers and orders above $80 for customers from other countries. Below that value of orders, we charge the shipping cost based on this table
Area Shipping fee Shipping service
EUROPE 10 USD Singapore post and then domestic post
CANADA 12 USD Singapore post and then domestic post
AUSTRALIA 12 USD Singapore post and then domestic post
SINGAPORE 14 USD Frist flight 
JAPAN, KOREA 10 USD Singapore post and then domestic post
SOUTH EAST ASIA 7 USD Singapore post and then domestic post
OTHER PARTS OF ASIA 12 USD Singapore post and then domestic post
Which payment methods are accepted in the Online Shop?
Paypal and Wise are accepted. Thank you so much.
How long will delivery take?
Every item is ready for shipping. Within 2 working days, the item will be handed to the intermediate shipping agency.For certification of item, we have to send the item to the laboratory and it usually takes 4 working days more. Then the item will be dispatched.In some cases, the custom in buyer’s county might hold the package for checking. It can be a month and we do not guarantee the time of arrival 
Area Post service Tracking active within Estimated time of arrival
USA USPS 7-10 days 10- 18 days
Europe Singapore post 5-8 days 18- 25 days
South East Asian Singapore post 5-8 days 7-14 days
Other countries Singapore post 5-8 days 20-28 days
What exactly happens after ordering?
After receiving your order, an email for order and address confirmation will be send to you. We will not ship the order without hearing back from you. The tracking code will be send to your email with 2 working days after we have your confirmation.
Do I receive an invoice for my order?
We only send invoice if you request. It is PDF file and will be sent through email.

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