Frequently Asked Questions
Please read our FAQ before sending us a message.
What are the delivery charges for orders from the Online Shop?
It depends on where you are located. We offer free shipping for orders above $50 from US customers and orders above $80 for customers from other countries. Below that value of orders, we charge the shipping cost based on this table
Area | Shipping fee | Shipping service |
USA | 7 USD | USPS |
EUROPE | 10 USD | Singapore post and then domestic post |
CANADA | 12 USD | Singapore post and then domestic post |
AUSTRALIA | 12 USD | Singapore post and then domestic post |
SINGAPORE | 14 USD | Frist flight |
JAPAN, KOREA | 10 USD | Singapore post and then domestic post |
SOUTH EAST ASIA | 7 USD | Singapore post and then domestic post |
OTHER PARTS OF ASIA | 12 USD | Singapore post and then domestic post |
Which payment methods are accepted in the Online Shop?
Paypal and Wise are accepted. Thank you so much.
How long will delivery take?
Every item is ready for shipping. Within 2 working days, the item will be handed to the intermediate shipping agency.For certification of item, we have to send the item to the laboratory and it usually takes 4 working days more. Then the item will be dispatched.In some cases, the custom in buyer’s county might hold the package for checking. It can be a month and we do not guarantee the time of arrival
Area | Post service | Tracking active within | Estimated time of arrival |
USA | USPS | 7-10 days | 10- 18 days |
Europe | Singapore post | 5-8 days | 18- 25 days |
South East Asian | Singapore post | 5-8 days | 7-14 days |
Other countries | Singapore post | 5-8 days | 20-28 days |
How secure is shopping in the Online Shop? Is my data protected?
Of course, it is.
What exactly happens after ordering?
After receiving your order, an email for order and address confirmation will be send to you. We will not ship the order without hearing back from you. The tracking code will be send to your email with 2 working days after we have your confirmation.
Do I receive an invoice for my order?
We only send invoice if you request. It is PDF file and will be sent through email.